Shipping policy

Thank you for shopping with PeakPaw.

We take care to dispatch every order promptly and securely, so your dog’s chews arrive safely and ready to enjoy.

Where we deliver

We currently deliver to UK mainland addresses only.

At present, we do not ship to Northern Ireland, the Channel Islands, Isle of Man, the Scottish Islands, Isles of Scilly or other non-mainland UK locations.

Delivery costs

Orders under £10: £3.99 tracked delivery
Orders of £10 or more: free tracked delivery

The free-delivery threshold is calculated after any discount codes or promotions have been applied, and before delivery charges.

Dispatch times

Orders are normally dispatched within one working day of being placed.

Orders placed on weekends or bank holidays will be processed on the next working day. During particularly busy periods, dispatch may take slightly longer, but we will always aim to keep you informed.

Delivery times and tracking

We use tracked services provided by Evri or Royal Mail.

Once your order has been dispatched, delivery is usually expected within two working days. Please allow up to three working days in case of courier delays, adverse weather or other circumstances outside our control.

You will receive tracking information by email once your order has been dispatched. Please check your junk or spam folder if you cannot see it.

Delivery addresses

Please make sure that your delivery address is complete and accurate when placing your order. We cannot accept responsibility for delays or failed deliveries caused by an incorrect address supplied at checkout.

If you notice an error after placing your order, please contact us as soon as possible at info@peakpaw.co.uk. We will do our best to help, although we may not be able to change the address once the order has been dispatched.

Delayed, missing or damaged orders

If your order has not arrived within the expected delivery period, please check the tracking information first. If you still need help, contact us at info@peakpaw.co.uk with your order number and we will investigate with the courier.

If your order arrives damaged, incorrect or incomplete, please contact us promptly with your order number and clear photographs where possible. We will work with you to put this right.

Nothing in this policy affects your statutory rights.